How do you pivot from being a dine-in establishment to offering takeaway and delivery? The government has relaxed rules that allow pubs and restaurants to operate as hot food takeaways, opening a vital revenue stream for many businesses at this time of crisis. But before you get started, there are a few things you’ll need to consider:

1.     Make a noise online

Let the local community know what you’ve got to offer.

2.     Use your offline channels too

Flyers will reach those who are less digital savvy.

3.     Set up online ordering

Phone orders can tie up staff members – there are online ordering providers who can help.

4.     Consider store selection

If you have multiple sites, consider which would be best to keep open as a hub for delivery.

5.     Simplify your menu

Drive operational and supply chain efficiencies.

6.     Reinforce hygiene standards

Offer contactless delivery and instil even stronger hygiene practices as a starting point.

7.     Rearrange your kitchen

Deliveroo recommends 6 distinct areas: storage, hand-off area, packing, dispatch, indoor rider waiting, outdoor rider waiting overflow.

8.     Check your licence

Although laws have been relaxed, check any timing or alcohol restrictions.

9.     Make it feel permanent

Win customer confidence with transformation which feels long-term.